This policy is a general template provided for convenience and does not constitute legal advice. Please review it with a qualified adviser.
1. Who we are
HIKE UP GENERAL MAINTENANCE - L.L.C - S.P.C ("we", "us") provides general and building maintenance services in the United Arab Emirates. This policy explains how we collect and use personal information when you use our website and services.
2. Information we collect
- Contact details you provide, such as your name, email address, phone and WhatsApp number.
- Property and request details, including location, property type, descriptions and photos you upload.
- Account information if you register for a customer account.
- Technical information such as IP address and browser type, used for security and to improve the website.
3. How we use information
- To respond to quote, contact and service requests.
- To contact you by your preferred method (phone, WhatsApp or email).
- To manage your customer account and request history.
- To keep our website secure and prevent misuse.
- To meet legal and regulatory obligations.
4. Sharing
We do not sell personal information. We share it only with team members and service providers who need it to deliver our services (for example hosting and email providers), or where required by law.
5. Retention
We keep information only for as long as needed for the purposes above or as required by applicable law.
6. Your choices
You may request access to, correction of, or deletion of your personal information by contacting us at hikeupgm@gmail.com.
7. Cookies
We use essential cookies to keep you signed in securely. If analytics are enabled in future, this policy will be updated accordingly.
8. Contact
Questions about this policy can be sent to hikeupgm@gmail.com.